Lulu Eucalyptus Bra Soft Rose

Shipping & Delivery

Australia

Free express shipping for all Australian orders over $150.

$9.95 Express, 1-3 working days

International

Standard International Delivery - $15 

• NZ - 3-7 working Days
• USA/ North America - 7-14 working days
• UK 5-10 - working days
• Europe - 7-14 working days
• Asia Pacific - 7-14 working days
• Rest of World - 9-16 working days

 Express International Delivery - $35 

Please note:

• International orders cannot be delivered to a PO Box or Hotel.
• All international customers are responsible for covering taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.
• Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
• Once your order arrives in your country it will be passed onto your local post office to complete delivery and process any customs duties and import taxes.
• Once dispatched you will receive an email with your shipping confirmation and tracking details. We recommend contacting local post office directly if you experience any problems with the delivery of your order before contacting Indigo Luna.
• A signature is not required by most postal authorities, generally you will have a default Authority To Leave or Return to Postal Office option.
• We will declare FULL $ value paid on international shipments and must include an invoice for customs should they require it. Unfortunately, we CAN NOT put a lower value on the parcel.

For further information on your country's customs fees, please contact your local customs office.

1. Tencel Care

Tencel is made from cellulose in wood pulp, which is harvested from tree-farmed trees. Cellulose is the natural polymer that makes up the living cells of all vegetation. The tree farms have been established on land unsuitable for food crops or grazing.

The fiber is produced via an advanced ‘closed loop’ solvent spinning process, with minimal impact on the environment and economical use of energy and water. The solvent used in the process is toxic but 99% is recovered and continually recycled.

Gentle hand-washed in cold water with a gentle detergent. Drip dry. See below for more detail on handwashing.

Tencel will shrink about 3% with the first washing and will resist shrinking from then on. All Indigo Luna garments have already been pre-shrunk with one gentle wash cycle

If you must touch up the garment with an iron, use a warm iron only. Too much direct heat may scorch the fabric.

One of the properties of Tencel is its potential to fibrillate. Fibrillation is where the wet fiber, through abrasive action, develops micro-fibrils (or tiny fibers) on its surface and beomes a little 'fluffy'. Please take care to only hand wash these garments and be gentle, especially when the garment is wet.

Plant Dyed Garments

Plant Dyeing is a lost art. These colours come directly from nature and no harmful, synthetic chemicals are used. All waste is organic and can be composted.

Because of the unique and natural process of plant dyeing, a few extra steps are needed to keep the beautiful colours in your garments.

Plant Dyed garments must be gently hand-washed in cold water. Make sure to use a natural, delicate soap. Do not put the garment in direct contact with the soap or powder, it's better to make the water soapy. Do not use Soap Berries, as a natural active ingredient may cause the natural dye to run. 

Place the garment into the water and give it a gentle swirl wash.  Drain the water into a nearby plant and refill with clean, cold water. Rinse your garment by swishing it around a few more times, and then gently press it to remove excess water. Try not to wring or twist, as this can distort its shape and cause extra stress on our plant-based dye.  Finally, reshape the garment, and lay it flat on a drying rack or on a fresh towel to air dry.

Try to avoid strong chemicals such as bleach and citrus juice.

Please try to avoid direct sunlight as the natural dyes tend to fade when left alone the sun for long periods of time.

Steaming/ironing can be done on a low setting, just take extra care.

We hope you appreciate the effort of using these botanical dyes. These colours will never be as strong and robust as synthetic dyes and any imperfections are to be embraced. You are making the responsible choice that is better for the environment and ourselves.

Returns

We will happily accept an Exchange or Refund on all full priced items still in New, Unworn and Resellable condition with tags still attached.

You have 28 calendar days from the date of purchase to issue your return and must have a purchase reciept. 

Please note that there is No Refund or Exchange on Clearance Items.

Due to hygiene issues, there is No Exchange or Refund on Intimates.

Please see more returns information here